CONTACT & FAQ

ACE ULTRA PREMIUM offers two flagship product lines: the Mini 2G Gen 5 — our premium 2-gram disposable vape — and the Dual 4G Gen 2 — our 4-gram dual-chamber device. Both feature NFC verification technology, USB-C charging, and are available in exclusive flavor tiers including the Signature Gold Collection.

Yes. All ACE ULTRA PREMIUM products are lab-tested by an accredited third-party laboratory and created in a GMP/ISO-certified facility. Every product ships with a QR code on the label that links directly to the Certificate of Analysis (COA) for that specific batch, including tests for potency, purity, heavy metals, pesticides, and residual solvents.

No, you do not need a medical recommendation to purchase ACE ULTRA PREMIUM products. However, laws regarding hemp and THC vary by state, so you may want to check your state’s specific regulations before ordering.

ACE ULTRA PREMIUM cannabis is sourced exclusively from our own state-of-the-art cultivation facility. We are a single-source provider, which allows us to oversee every step of the cultivation and production process. Our facility uses advanced technology and sustainable practices to ensure exceptional consistency, potency, and flavor in every product.

ACE ULTRA PREMIUM currently offers 20+ premium flavors across three exclusive tiers in the Signature Gold Collection. Visit our Products page for the full current flavor lineup. New flavors are regularly announced on our Telegram channel at @t.me/aceultra.

Every genuine ACE ULTRA PREMIUM product includes NFC verification. To verify:

1. Make sure NFC is enabled on your phone.
2. Tap your phone to the NFC area on the product packaging.
3. Follow the verification prompt — it will redirect to verifyace.com.

If NFC verification fails or redirects to an unknown URL, the product may be counterfeit. Stop using it immediately and report it here.

Yes. aceultrapremmiums.com is the official ACE ULTRA PREMIUM website. Beware of cloned websites — there are many fraudulent sites that imitate our branding to conduct scams or sell counterfeit products. Always verify the URL carefully before purchasing. Our official NFC verification redirects exclusively to verifyace.com.

If you suspect your product is counterfeit — especially if the NFC tap fails or leads to an unrecognized URL — stop using the product immediately. Counterfeit vapes may contain harmful or untested substances. Then:

1. Document the product (photos, packaging, where purchased).
2. Visit our Intellectual Property page to submit a report.
3. Contact our support team directly.

Every ACE ULTRA PREMIUM product ships with a QR code on its label/container that links directly to the batch-specific Certificate of Analysis. Scanning the QR code gives you access to detailed lab results including potency, terpene profile, and pass/fail results for heavy metals, pesticides, microbials, and residual solvents.

Most orders are shipped within 1–3 business days from our Los Angeles, California facility. Orders placed before 12:00 PM will ship the same day. Orders placed on a Friday after 12:00 PM will ship the following Monday. During peak periods, processing may take slightly longer.

Yes. We ship to all 50 U.S. states via USPS Ground and USPS Priority Mail. We also ship internationally to Canada (3–4 days), Europe (5 days), Australia, and select Asian countries. Note: USPS does not currently deliver to Military Bases (APO/FPO addresses).

Once your order ships, you will receive an email with your USPS tracking number. If you did not receive the email, check your spam folder first. You can also track directly on USPS.com using your tracking number. If you still need help, contact our customer service team and we’ll get back to you within 1–2 business days.

Yes. All orders ship in plain, unmarked packaging with no reference to ACE ULTRA PREMIUM or product contents anywhere on the outside. Billing on your statement is also discreet. Packages are odor-proof sealed for complete privacy throughout transit.

We accept returns within 30 days of delivery for unused, unopened products in their original condition. Refunds are processed to the original payment method within 7–10 business days after we receive and inspect the return. Customers are responsible for return shipping costs unless the item is defective or incorrect. Orders may only be cancelled within 24 hours of placement.

Credit card processors often hesitate to process payments for THC products due to the complex legal landscape surrounding cannabis. Cannabis remains classified as a Schedule I controlled substance under federal law, making it a high-risk category for financial institutions. We offer alternative payment methods to accommodate all customers. As regulations evolve, we expect more payment options to become available.

We accept multiple payment methods including cryptocurrency (Bitcoin payments receive approximately 10% discount), and other alternative methods. Once you successfully place your order, you can contact us via live support to receive payment details, or a sales representative will reach out using the contact info provided at checkout.

Payment must be made in full before an order is processed and shipped. Once your payment is completed, received, and confirmed, your order will be shipped the following morning. You will also receive tracking information to monitor your package from dispatch to delivery.

Yes. ACE ULTRA PREMIUM offers discounts on bulk orders. New wholesale partners enjoy 10% off their first order of $3,000 or more. For ongoing wholesale pricing, customized shipping solutions, and tiered pricing on larger volumes, please contact our sales team directly via the contact form or Telegram.

To inquire about becoming an authorized ACE ULTRA PREMIUM retailer or distributor, please reach out to our sales team via the contact form on this page or through our Telegram channel. Please include your business information, location, and estimated monthly volume. Our team will review your inquiry and follow up within 1–2 business days.

Yes. For bulk orders and wholesale inquiries, we offer customized shipping solutions designed for volume. Some international destinations for large orders may also require signature confirmation upon delivery. Contact our sales team for a tailored quote.