SHIPPING & DELIVERY
We are committed to providing reliable, discreet, and efficient shipping for every order — whether you’re in the United States or anywhere around the world.
YOUR ORDER
STEP BY STEP
From the moment you place your order to the moment it arrives — here’s exactly what happens.
Order Confirmed
Once your purchase is complete, you’ll receive an email confirmation. Review your details immediately — contact us right away if anything is incorrect.
Processed & Packed
Our team begins preparing your order within 1–2 business days. Items are carefully handled and securely packed with discreet packaging for your privacy.
Shipped & Tracked
Once dispatched, you’ll receive an email with your tracking number. Monitor your shipment at every stage — from our facility to your door.
Delivered
Most orders arrive within 2–7 business days depending on your location and shipping option. Remote areas may require additional time.
WHERE WE
DELIVER
We ship to all 50 U.S. states from our Los Angeles, California facility. We also provide secure worldwide shipping so international clients receive the same trusted service and quality.
Our international shipping methods are designed for optimal customs clearance while maintaining complete discretion.
- 🇺🇸United States — All 50 States Ships from Los Angeles, CA · USPS Ground & Priority2–7D
- 🇨🇦Canada International express · Discreet customs packaging3–4D
- 🌍Europe Select countries · Optimized customs clearance5D
- 🌏Australia & Asia Select destinations · International express5–7D
50+
States & Countries Served
DISCREET
PACKAGING
We understand privacy matters. Every ACE ULTRA PREMIUM order ships in plain, unmarked packaging — no branding, no product names, no indication of contents.
Plain Unmarked Boxes
All orders ship in plain, unmarked packaging with no external indication of what’s inside. The billing descriptor on your statement is also discreet — no ACE ULTRA PREMIUM branding.
Odor-Proof Sealing
Every package is odor-proof sealed and secured for the entire journey. Products arrive in the same pristine condition they left our facility.
Certificate of Analysis QR Code
Every shipment includes a QR code on the label that links directly to the Certificate of Analysis for its specific batch — full lab-verified transparency in every box.
Address Verification System
We use a USPS address verification system on every order. If your address cannot be confirmed, our customer service team will reach out promptly to resolve it — avoiding any delivery issues.
SHIPPING
FAQ
Everything you need to know about shipping, delivery, and order tracking.
When will my order ship?
Most orders are processed and shipped within 1–2 business days. Orders placed before 3PM EST qualify for same-day dispatch. Orders placed on a Friday after 12PM will ship the following Monday.
How do I track my order?
Once your order ships, you’ll receive an email with your tracking number. If you didn’t receive the email, please check your spam folder first. You can also use the tracking tool on this page. Customer service responds within 1–2 business days.
Do you ship to all U.S. states?
Yes — we ship to all 50 U.S. states from our Los Angeles, California facility. Please note that USPS does not deliver to Military Bases (APO/FPO addresses) at this time.
Do you offer international shipping?
Yes. We ship to Canada (3–4 days), Europe (5 days), Australia, and select Asian countries. Our international methods are optimized for customs clearance with complete discretion. Some destinations require signature confirmation on delivery.
Will my package look discreet?
Absolutely. All orders ship in plain, unmarked packaging with no reference to ACE ULTRA PREMIUM, product names, or contents anywhere on the outside. Billing is also discreet on your statement.
What if my order is delayed or lost?
If you haven’t received your order within 10 days, please contact our customer support team. We are not responsible for delays caused by incorrect addresses or carrier disruptions — please ensure your shipping info is accurate at checkout.
Can I cancel or change my order?
Orders may only be cancelled or modified within 24 hours of placement. After that, orders enter processing and cannot be changed. Contact us immediately via email if you need to make a change.
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in their original condition. Refunds are processed to the original payment method within 7–10 business days after we receive and inspect the return. Customers are responsible for return shipping costs unless the item is defective or incorrect.
TRACK YOUR ORDER
Enter your USPS tracking number below to get real-time updates on your shipment, or use the official USPS website for detailed tracking information.
NEED HELP
WITH YOUR ORDER?
Our customer support team is available via live chat and email. All questions are guaranteed a response within 1–2 business days.
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